Shipping & Delivery Policy

Last Updated: October 2026 · Effective Date: October 2026

1. Nature of Products & Services

GeM Billing Pro (operated by Madhu Pindariya (Sole Proprietorship)) provides cloud-based Software-as-a-Service (SaaS) and downloadable desktop billing software for businesses registered on the Government e-Marketplace (GeM).

We do NOT sell, pack, or ship any tangible physical goods or physical packages. All software applications, subscriptions, licenses, and product documentation are fulfilled strictly via Electronic / Digital Delivery.

2. Shipping Charges

Because all products are delivered electronically over the internet, no shipping or handling charges apply. All digital deliveries are provided at ₹0.00 (Nil / Free Shipping) across India and internationally.

3. Delivery Timeline & Fulfillment Methods

A. Cloud Sync Pro (Web & Android Access)

Timeline: Instantaneous (under 60 seconds) following successful payment authorization by Razorpay.
Method: Your account status automatically updates to "Active". You can immediately log into the web application and Android mobile app with your registered email credentials.
Confirmation: A digital order confirmation receipt containing your subscription details is emailed immediately to your registered email address.

B. Desktop Private Pro (Windows Offline .exe)

Timeline: Instantaneous upon payment confirmation.
Method: The software installer link for the Windows application (GeM-Billing-Pro-Setup.exe) and your cryptographic hardware license key are displayed on your post-checkout dashboard.
Email Dispatch: A secure download link and written activation instructions are also dispatched to your email address within five (5) minutes of payment completion.

4. Failure or Delay in Electronic Delivery

In rare circumstances where network disruptions, banking gateway lag, or server communication issues delay your automatic account provisioning:

Please check your spam or promotional folders for the confirmation email from support@gem-billing-pro.in.
If your account does not reflect the active plan within thirty (30) minutes of debit from your bank account, please email our support team at support@gem-billing-pro.in with your payment reference or Razorpay Payment ID (pay_xxxx).
Our technical desk will manually verify the payment record and provision access within two (2) business hours.

5. Merchant Contact & Support

For questions regarding software delivery or download assistance:

Legal Merchant: Madhu Pindariya (Sole Proprietorship)
Operating Location: Gujarat, India
Customer Support Phone: +91 97275 72153
Support Email: support@gem-billing-pro.in
Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST