💬 Customer Support & Merchant Identity
Contact GeM Billing Pro
Have a question regarding software setup, desktop offline licensing, subscription billing, or GST invoice formatting? Our technical and billing desk is ready to assist you.
🏢 Merchant Identity Details
Brand Name: GeM Billing Pro
Legal Merchant Name: Madhu Pindariya
Business Constitution: Sole Proprietorship
Operating Location / State: Gujarat, India
GSTIN Status: Not Applicable (Turnover below mandatory GST registration threshold / Unregistered Small Business)
Customer Support Phone: +91 97275 72153
Support Email: support@gem-billing-pro.in
Business & Support Hours:
Monday to Saturday, 9:30 AM to 6:30 PM IST
Monday to Saturday, 9:30 AM to 6:30 PM IST
⚡ Turnaround Time: General and technical queries are answered within 24 business hours. Billing and refund reviews are completed within 48 hours.
✉️ Send Us a Message
Escalation & Grievance Redressal Mechanism
If your support ticket or refund query has not received an adequate response within forty-eight (48) business hours, you may escalate your concern directly to our designated Grievance Redressal Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules:
Officer Name: Madhu Pindariya
Designation: Proprietor & Grievance Officer
Merchant Entity: Madhu Pindariya (Sole Proprietorship)
Support Phone: +91 97275 72153
Official Email:
Resolution Timeline: Acknowledgment within 24 hours; complete dispute investigation and resolution within seven (7) business days.
Designation: Proprietor & Grievance Officer
Merchant Entity: Madhu Pindariya (Sole Proprietorship)
Support Phone: +91 97275 72153
Official Email:
support@gem-billing-pro.in (marked to "Attention: Grievance Officer")Resolution Timeline: Acknowledgment within 24 hours; complete dispute investigation and resolution within seven (7) business days.